Waitrose shoppers complain of empty shelves as IT glitch continues to hit supply

Waitrose shoppers continued to complain about bare supermarket shelves this weekend as the impact of the IT glitch drags on.

Last week, Waitrose apologised after shoppers found shortages at stores after an IT update hindered the grocer's replenishment.

Although the supermarket said the issue had been fixed last week, shoppers still complained of empty shelves over the weekend on social media.

Yesterday in London pic.twitter.com/vBy2loQJtM

— Jack. (@coff_ey) June 3, 2023

@waitrose Just visited your Witney store and loads of empty shelves in fruit and vege area. When are you going to get your act together and actually provide fruit and veges to your customers. You’ve lost the plot on customer service, M&S have well stocked veges and fruit. 🙈

— kiwiinworcs (@kiwiinworcs) June 3, 2023

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On Friday Waitrose told The Telegraph it had "fixed the cause of the problem", and that "regular daily deliveries" were going to all its branches.

"Many shops now have good availability, and we’re addressing localised issues as quickly as possible," it said.

However, the problem looks to have persisted at some stores over the weekend according to a number of posts on Twitter.

The Telegraph reported that the retailer was struggling to order stock at typical volumes from suppliers.

The disruption is understood to have mainly hit fresh food deliveries, such as fruit, vegetables and meats, however packaged goods suppliers say they are also experiencing issues with the supermarket.

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